CLYMB Abu Dhabi

 

Legal

 
General
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy, a copy of which is available here govern our relationship with you in relation to this website. If you do not agree to any of these terms and conditions, you must not use this website.
About Us
CLYMB™ Yas Island, Abu Dhabi and the domain www.clymbabudhabi.com (this 'Website') are operated by Miral Experiences L.L.C., which is referred to herein as 'CLYMB' or 'us' or 'we'. The term 'you' refers to the user of this website.
Copyright Notice
This Website domain name is owned by Miral Experiences LLC. The website content constitutes copyrighted property which is owned by or licensed to Clymb Entertainment – Sole Proprietorship LLC, Miral Asset Management LLC, and Miral Experiences L.L.C. All rights in this Website domain name and all Website content are reserved. You may not, except with express written permission of the copyright owner(s), distribute, reproduce or commercially exploit any Website content.
Prohibited Uses
You may not use this Website:
  • in any way that breaches any applicable local, national or international law or regulation;
  • in any way that is fraudulent, or has any fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm others in any way;
  • to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware (each a 'Virus');
  • to reproduce, duplicate, copy or resell any part of this Website;
  • to access, interfere with, damage or disrupt any part of this Website, any equipment or network on which this Website is stored, any software used in the provision of this Website, or any equipment or network or software owned or used by any third party, each of which is a 'Prohibited Use'.
Social Media Rules
CLYMB™ Yas Island, Abu Dhabi’s social media pages are intended for you, so that you can come and join the conversation, connect with other people and have fun sharing your thoughts and ideas. We want our online communities to be a place where everyone can feel comfortable, which means that there are rules of play. To ensure that visitors of our social media pages may enjoy a positive experience we ask that you do not send, post, upload, use or reuse any content or comments (including photos and videos) which is, or may reasonable be construed to be:
  • a violation of the terms and policies of the social media site concerned;
  • threatening, harassing, abusive, violent, inciting of violence or otherwise inflammatory;
  • encouraging of conduct that would be considered a criminal offence;
  • discriminatory, racist, sexually explicit, vulgar or offensive to other cultures;
  • unlawful;
  • promotional information, including links to third parties or their products or services;
  • political or religious activism;
  • infringing on any intellectual property, privacy, or publicity rights;
  • a solicitation of any personal or private information from any individual;
  • defamatory;
  • false, fraudulent or misleading;
  • spam, corrupt or containing Viruses;
  • off topic or unrelated to CLYMB™ Yas Island, Abu Dhabi; or
  • otherwise inappropriate for our social media communities.

CLYMB™ Yas Island, Abu Dhabi does not necessarily endorse and is not responsible for the accuracy of any remarks, opinions, comments, suggestions and other information expressed or included in user comments and posts on our social media pages.

We are under no obligation to oversee, monitor or moderate any of our social media pages. You are solely responsible for the content of your comments and posts on our social media pages. The use of any of our social media pages by a minor is subject to the consent of their parent or guardian.

Should you find any content or comments posted on our social media pages which you believe is not in accordance with either these Website Terms and Conditions then please report it to us here: socialmedia-me@miral.ae. Finally, please be aware that reserves the right to use, copy, distribute and/or disclose without compensation to you any content or comments that you post on our social media pages, including any ideas or information relating to CLYMB™ Yas Island, Abu Dhabi’s products.

You represent and warrant that you own or have the necessary rights and permissions to use and exploit, and to authorise us to use and exploit, any content or comments that you post on our social media pages. You agree not to enforce any moral or ancillary rights in or to such content or comments against us or our authorised users.

We are excited to have you in our social media community and we look forward to hearing your thoughts!

General

Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this Website meet your specific requirements.

Your use of this Website, these Website Terms and Conditions, all other policies and terms and conditions related to this Website and any dispute arising out of any of the forgoing are subject to the laws of the United Arab Emirates.

CLYMB™ Yas Island, Abu Dhabi may change the content of this Website and these Website Terms and Conditions (in whole or part) at any time and without prior notification. You are expected to check this page from time to time to take notice of any such changes, as they are legally binding on you.
Certain software may be required to access or use this Website or to electronically open tickets purchased via this Website. CLYMB™ Yas Island, Abu Dhabi will not be liable to any user for any loss or damage caused by such software or arising from any inability to access this Website or tickets which is related to such software.

We assume no responsibility for the content of websites linked on this Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

To the extent permitted by law, we exclude all express and implied warranties, representations and guarantees which may apply to this Website or any content on it or any products available through it, including with respect to the accuracy, timeliness, performance, completeness or suitability of the products, information and materials found or offered on this Website for any particular purpose.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY, ARISING IN CONNECTION WITH: (I) USE OF, OR INABILITY TO USE, THIS WEBSITE; (II) ANY DELAYED OR FAILED PURCHASE OR DELIVERY OF TICKETS; (III) USE OF OR RELIANCE ON ANY CONTENT DISPLAYED ON THIS WEBSITE; OR (IV) ANY VIRUS THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THIS WEBSITE OR TO YOUR DOWNLOADING OF ANY CONTENT ON IT, OR ON ANY WEBSITE LINKED TO IT.

You undertake to indemnify, protect, release, hold harmless and keep indemnified CLYMB™ Yas Island, Abu Dhabi, its affiliates, owners, shareholders, or licensors, and their respective officers, directors, managers, employees and agents ('Associated Entities') from and against all or any costs (including legal and professional costs and expenses), fees, claims, demands, suits, proceedings, actions, expenses, loss and damage arising from any use of this Website by you, any breach or non-compliance with applicable terms and conditions by you and any claims by any party related to or arising from the actual, intended or promised exchange, transfer or resale of tickets by you. All indemnified claims shall be defended or settled by CLYMB™ Yas Island, Abu Dhabi or its Associated Entities. At the sole discretion of CLYMB™ Yas Island, Abu Dhabi or its Associated Entities, you may be allowed reasonable participation in the defence of any such claims or settlement discussions.

Each paragraph of these Website Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with these Website Terms and Conditions.

This Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

General

We look forward to welcoming you to CLYMB™ Yas Island, Abu Dhabi

The website content constitutes copyrighted property which is owned by or licensed to Clymb Entertainment – Sole Proprietorship LLC, Miral Asset Management LLC and Miral Experiences L.L.C. All rights in this website domain name and all website content are reserved. You may not, except with express written permission of the copyright owner(s), distribute, reproduce or commercially exploit any website content.

CLYMB™ Yas Island, Abu Dhabi is operated by Miral Experiences LLC. For our guests’ safety and enjoyment, entry to CLYMB™ Yas Island, Abu Dhabi and participation in an experience is conditional on acceptance of these terms and conditions. By purchasing a product and/or entering CLYMB™ Yas Island, Abu Dhabi, you are deemed to accept these terms and conditions.

If you are not permitted entry and you hold a date restricted ticket, provided you purchased the your ticket directly from us, we will give you the option of rescheduling your booking at no additional cost, or refunding the price of your ticket (no additional expenses will be paid). If you are part of a group of family or friends visiting the facility together, we will extend this offer to all members of your group.

If you purchased your ticket from a third party, please contact that third party for the amendment/refund policy.

Definitions

The following words and expressions have the following meanings unless content requires otherwise:

  1. CLYMB means CLYMB™ Yas Island, Abu Dhabi
  2. ‘Experienced Climber’ means an experienced climber aged 13 years old or over at the time of climbing, skill-checked to the relevant level;
  3. ‘Junior Climber’ means an experienced climber aged 9-12 years old at the time of climbing, skill-checked to the relevant level;
  4. 'you’ or ‘your’ refers to guests at CLYMB™ Yas Island, Abu Dhabi
  5. ‘we’ ‘our’ ‘us’ means Miral Experiences LLC, the operator of CLYMB™ Yas Island, Abu Dhabi
Tickets
  1. You do not need a ticket to enter the public areas of CLYMB™ Yas Island, Abu Dhabi, or visit our food and beverage outlets.
  2. You will need a valid ticket to experience indoor skydiving or climbing. Your ticket must have been obtained from us, our website, or an authorised third party.
  3. Tickets and other entitlements remain our property, are not for re-sale and may not be exchanged for commercial gain. All tickets are non-refundable and may not be exchanged for other experiences with us.
  4. Tickets and other entitlements are void if damaged or altered.
  5. You will need to present (i) the original ticket or online e-ticket and (ii) the credit card used to purchase the tickets or valid government issued photo ID; in order to gain entry into CLYMB™ Yas Island, Abu Dhabi.
  6. The type and validity of your experience is set out on the ticket.
  7. Some of our experiences have minimum age requirements, or are only open to certain age groups (e.g. a junior ticket). Where this applies, government issued photo ID may be requested by us as proof of age.
  8. The ticket is not valid for special events that have a separate admission charge.
  9. Tickets should be retained and shown for inspection upon demand.
Ticket categories
Ticket categories (excluding special offers and special events) are as set out below. For more information on participation conditions please review the ‘Enjoying our Experiences’ (section 6), 'Flying' (section 7) and 'Climbing' (Section 8 and 9) sections

Flying

  1. First Time Flyer
    • This experience lasts approximately 90 mins which includes check-in, gearing up, training and safety briefing and your flight. Please be aware that each flight is typically about 60 seconds in length. All flights must be consumed within the 90 minute experience.
    • You must select a time and date when purchasing your experience.
    • You must arrive at least 60 minutes before your scheduled slot

  2. Bulk Time
    • Experienced flyers can purchase flying credit in advance.
    • This product is only available to participants who have recently flown in an indoor skydiving facility. If you purchase this product and have not flown recently, you will be required to pay the difference between the cost of a Bulk Time product and the First Time Flyer product.
    • Credit: You must redeem your flights within 9 months of the date of purchase, or your credit will expire.
    • Instant booking function: you book in your sessions before completing the purchase. Please note that bulk time discounts do not apply to instant bookings.
    • How to book: online by logging into your account, by phoning us, or by walk-in (all subject to availability).
    • You may share your time with other pro flyers, provided you are both present and your guest signs our disclaimer form.
    • You should arrive at least 30 minutes before your scheduled slot to avoid missing your slot.

    3. Family and Friends
    • Discounted rates apply to group bookings for the First Time Flyer Experience
    • Available for purchases of 2 or 4 flights per person
    • Use this offer for groups of 4 – 8 people
    • You may select a time and date when purchasing your experience, or simply complete the purchase and book in your experience later online, or by calling +971 600 511115. Prior reservation is required. Bookings are subject to availability. You must redeem your experience within 12 months of purchase, or your entitlement will expire, without a right to compensation. You must all check in together and fly together
    • You cannot transfer tickets to others
    • If you wish to purchase videos and/or photos, please enquire at CLYMB™ Yas Island, Abu Dhabi

    Add-ons

      Media

      • Media packages are currently only available for our flying experiences
      • You can purchase media packages online before your visit, at CLYMB™ Yas Island, Abu Dhabi, or after your visit. In order to ensure you can view your media, please enter
      • your email address when completing the disclaimer. Alternatively, you will be able to view and purchase media online on our media kiosk after your experience using your voucher code.
      • Pre-purchased media packages: if you enter your email address in the disclaimer, we will send you a link by email. Otherwise, you can access the footage on our media kiosk using your voucher code
      • 1 Photo: You receive one photo of your experience (of your choice) to download
      • Whole Flight experience: you will receive all videos recorded, of you available to download
      • Whole Flight Experience + Photo package: this product gives you access to 1 photo and your videos to download

      High Flight

      • In this experience, the flight instructor takes the participant on a high flight
      • You can purchase this add-on online when purchasing your ticket, or at CLYMB™ Yas Island, Abu Dhabi during your experience (subject to availability)
      • This product is subject to the ability of the flyer and the instructor’s discretion

  3. Special products only available at CLYMB™ Yas Island, Abu Dhabi (not available online)
    • Return flyer - 4 flights
    • Guests can purchase a return flyer ticket at a discounted rate, when they complete their first time flyer experience. During the booking process, you select how many flights you wish to purchase.
    • Only available for purchase at CLYMB™ Yas Island, Abu Dhabi reception for guests who have just completed their first time flyer experience (on the same day, before leaving the premises).
    • Validity: you must fly within 3 months of purchase, or your entitlement will expire (either book in your next experience at the desk when completing your purchase, or call us later on +971 600 511115). Return flyer experiences cannot currently be booked in online.
    • All flights must be consumed within the return flyer experience.
    • You must arrive at least 60 minutes before your scheduled slot.
    • The number of tickets you can purchase are limited to the following: 4x4mins.
    • For ticket terms, please refer to the First Time Flyer ticket terms and conditions.
  4. Return flyer – Repeat
    • Guests who redeem their return flyer experience can purchase additional return flyer tickets, when they complete their return flyer experience. During the booking process, you select how many flights you wish to purchase
    • The number of tickets you can purchase are limited to the following: 2x2 min, 2x4min,2x6min,2x8min,2x10min
    • Only available for purchase at CLYMB™ Yas Island, Abu Dhabi reception for guests who have just completed their return flyer experience (on the same day, before leaving the premises). Cannot be transferred to others
    • Validity: you must redeem your experience within 3 months of purchase, or it will expire
    • All flights must be consumed within the return flyer experience
    • You must arrive at least 60 minutes before your scheduled slot
  5. Add on Flight
    • Participants are offered the opportunity to purchase additional minutes of flight-time
    • This is an add-on product which may be offered (subject to availability) to first time flyers and return flyers, at an additional cost
  6. High Flight
    • In this experience, the flight instructor takes the participant on a flight to the top of the glass
    • This is an add-on product which may be offered (subject to availability, the instructor’s discretion, and the ability of the flyer) to first time flyers and return flyers, at an additional cost
  7. Safety Refresher Course
    • If a participant has purchased a pro-flyer package, but has not flown at CLYMB™ Yas Island, Abu Dhabi in the three months before the visit, the participant must complete a refresher course on safety and tunnel usage before their flight
    • This product is not available to those who have purchased a pro-flyer product when they should have purchased a first-time flyer product
  8. Safety Equipment Hire
    • Standard safety equipment hire is included in our product cost
    • Equipment upgrades are available, on a hire basis, at additional cost. This may be used only during your experience at CLYMB™ Yas Island, Abu Dhabi
    • You will be required to leave original government issued ID as security
    • You will be charged for unreturned or damaged equipment

Climbing

  1. Beginners: Level 1- Supervised Climbing
    2. Our Level 1 experiences are targeted at beginners and are supervised by instructors. No prior experience is necessary (but please read the product description carefully before purchasing to ensure you understand the physical demands of the challenge)
    • 60 mins access – 3 walls (Level 1)
      • Includes access to the Bouldering Wall, Beginner Wall, and Intermediate Wall
      • Tickets are valid for participants aged 14 and over
      • You must arrive at least 30 minutes before your scheduled slot

    b. Family and Friends

    • Discounted rates apply to group bookings for unsupervised climbers 60 minutes access to 3 walls
    • Use this offer for groups of 4 – 8 people
    • You may select a time and date when purchasing your experience, or simply complete the purchase and book in your experience later online, or by calling +971 600 511115. Walk-in appointments may also be possible. Bookings are subject to availability. You must redeem your experience within 12 months