Please book in your sessions in accordance with the procedure below. Please note that when you redeem your entitlement, we reserve the right to verify your identity, so please bring original government issued photo ID, or the credit card you used to purchase the experience.
Miral Experiences LLC is the operator of CLYMB™ Abu Dhabi (the “Attraction”). You have purchased a 6-month pass to the Attraction’s climbing walls. Subject to these terms and conditions, the pass provides unlimited access to the Attraction’s five climbing walls for six months from the date of purchase. “Unlimited access” means that you may make repeated bookings during the validity period, but does not guarantee admission, a minimum session duration or access to any particular wall. All access remains subject to prior reservation, availability, operational and safety requirements, blackout dates, special events and any closure of the Attraction. We may reduce session durations or restrict access where reasonably required for operational, safety or capacity reasons. You may select from the available slots published by us from time to time; please contact us for current scheduling information.
- Prior reservation is required before your visit. You can book your sessions online, or via our call centre. Bookings are subject to availability;
- Your entitlement is valid for 6 months from the date of purchase;
- Please report to reception before your session to check in;
- This entitlement is only valid for the person named in the booking. You cannot share the entitlement with others. We reserve the right to request government issued photo ID as proof of identity;
- Please wear suitable clothing for the activity (sports attire and shoes). You will need to wear a harness over your clothes
- It is a condition of participation that you sign (or if you are aged 17 or under, your parent or legal guardian signs) the disclaimer form. All participants must undergo a safety briefing;
- Guests aged 11 or under must be supervised by a responsible adult aged 18 or over, throughout the experience.
- Government issued photo ID may be required as proof of age;
- You may not bring food or drinks into the Attraction (1 litre of bottled water is permitted);
- You must at all times adhere to UAE morals and/or cultural values during your visit to the Attraction;
- You may reschedule your booking at no additional cost, subject to availability, provided you inform us at least 48 hours in advance by calling (+971) 600 511115. Rescheduling with less than 48 hours’ notice may be subject to an additional charge. If you miss your booking or arrive too late to participate, you will lose that booking and will not be entitled to a refund or replacement session;
- This ticket is non-exchangeable and non-refundable and is void if altered or damaged;
- Only third parties specifically authorised by us in writing may re-sell or transfer this ticket. Tickets purchased fraudulently, or from an unauthorised third party are void, so please only purchase tickets from reputable sources;
- Participation is at your sole risk and, to the maximum extent permitted by law, we accept no liability for loss, injury or damage sustained in the Attraction;
- Access to the walls is subject to availability. You must give priority to guests on supervised experiences. You will not be able to access the Attraction during special events, blackout dates and days when it is closed to the general public. We recommend you check the website for updates when planning your visit;
- By purchasing the experience you confirm you meet the participation conditions set out on our website. You understand that if we later find out you do not meet the participation conditions, your experience will be cancelled, and you will not be entitled to a refund;
- Experienced climbers may use their own equipment at their sole risk, subject to our inspection and approval before use. Equipment must be intended for climbing, fit for purpose, in good repair and compliant with the manufacturer’s requirements. We may refuse the use of any equipment that does not satisfy our Equipment Check or that we otherwise consider unsafe;
- We may deny admission or remove you from the Attraction at our discretion. The Attraction employs professional instructors who reserve the right to end an experience if they believe the participant may endanger themselves or other members of the public;
- The Attraction is fully inclusive and welcomes people of determination. If you have specific requirements it is vital that we receive at least 24 hours advance notice, so we can adjust the experience where necessary;
- Access to each climbing wall is subject to the applicable age, competency and safety requirements and, where required, satisfactory completion of a level check. Certain walls may require an appropriately qualified climbing partner. If you do not meet the requirements for a particular wall, we may restrict your access to that wall without refund, but this will not affect access to any other wall for which you are eligible;
- Please contact Yas Concierge in advance if you have any questions or concerns about safety or the eligibility of participants (+971) 600 511115, contact@yasconcierge.com;
- In exceptional circumstances, we may amend, suspend or cancel a booking, restrict access to any wall or temporarily close all or part of the Attraction for operational, safety, maintenance or capacity reasons. Where we cancel a confirmed booking, we may offer you an alternative booking. If no reasonable alternative is available, any refund or other remedy will be determined in accordance with the CLYMB™ Abu Dhabi General Terms of Entry and applicable law;
- CLYMB™ Abu Dhabi General Terms of Entry apply, available here.
